Privacy Policy

The Refund Connect is a brand operated by TP CARRIES US, INC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tax preparation and financial services. Please read this policy carefully. By using our services, you agree to the practices described herein.

1. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, email address, phone number, mailing address, Social Security Number or Tax Identification Number (collected only as required for tax preparation services).
• Financial Information: Income details, tax documents (W-2s, 1099s, etc.), bank account information, and other financial records necessary to provide our services.
• Business Information: Business name, EIN, financial statements, and related records for business clients.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically when you visit our website.
• Communications: Any information you provide when contacting us via email, phone, or our website forms.

2. How We Use Your Information

We use the information we collect to:

• Prepare and file your tax returns and provide related financial services
• Communicate with you about your account, appointments, and service updates
• Process payments and maintain billing records
• Comply with applicable federal and state tax laws and regulations
• Improve our website and service offerings
• Send you relevant information about our services (you may opt out at any time)
• Respond to inquiries and provide customer support

3. How We Share Your Information

TP CARRIES US, INC does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We share information with the IRS, state tax agencies, or other parties only as authorized by you or required to complete your tax filing.
• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (e.g., secure document storage, payment processors), subject to confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal and financial information, including encrypted data transmission (SSL/TLS), secure document storage, and restricted access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal and tax information for as long as necessary to provide our services and comply with applicable legal obligations. Tax records are generally retained for a minimum of seven (7) years in accordance with IRS guidelines. You may request deletion of your data subject to legal retention requirements.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our site.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: